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Technical Services Technician I

December 21, 2012 - January 04, 2013
Location:Rock Hill, SC
Exempt/Non-Exempt:Non-Exempt
Employment Type:Full Time
Department:Security
Description:

Responsible for providing Level II technical support to participants in the Security Dealer Program, assist with developing technical tools to support installation efforts of dealers, and provide technical support for Central Station operations including data entry when necessary. Assist with testing and implementation of security firmware and software. Manage Compass database for dealers and all aspects of WinPak Security package in house.

Reports to Technical Services Supervisor.

Duties:

Provide Level II telephone support to dealers. Must be proficient in technical knowledge of programming all levels of alarm systems and have the technical background to assist with troubleshooting both the physical installation and the programming of the alarm system. This actively involves a wide selection of different types of manufacturers of alarms.

Provide Level I telephone support for dealers that do not have their own Level 1 support team.

Assist in developing and delivering technical training programs for dealers.

Provide technical support for Central Station Operations; become familiar with all software programs utilized in the central station. Support  of these programs is necessary for troubleshooting communication problems with various dealer installations. There are currently 14 different software applications that can be utilized for the various applications.

Perform Central Station data entry as required.

Perform all aspects of managing and programming personal access levels through WinPak Security package.

 

Qualifications:

Two year technical degree or equivalent experience required.

Must have at least 3 years of experience related to installation of security products.

Strong computer knowledge, telephone customer service support, analytical and problem solving skills required.

Must qualify for Employee Alarm Registration in various states.

Equal Opportunity Employer/Contractor.

 



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